Made-to-Order Support

Returns, Replacements and Exchanges

Every Anuri item is produced specifically for your order. Because of this made-to-order process, we do not offer traditional returns or exchanges for size, color, fit, style, or other preference-based reasons.

We stand behind the quality of our products. If an item arrives damaged, defective, misprinted, materially different from what you ordered, or is confirmed lost in transit, we will review the issue and provide an appropriate remedy when the claim is approved.

Last updated: July 16, 2026

Report an Order Issue Review the Quick Guide

Quick Guide

Know what is covered before you submit a request.

These are the most important parts of our policy. Detailed terms and exceptions appear below.

We’ll Make It Right

Covered Product Problems

Approved claims may include products that arrive damaged, defective, misprinted, or different from the product or variant ordered.

30-Day Claim Window

Report Problems Promptly

Product-quality claims must be submitted within 30 days of receipt. Lost-package claims must be submitted within 30 days after the estimated delivery date.

Choose Carefully

Preference Changes

Except where required by law, we cannot accept returns or exchanges for incorrect size or color selections, fit preferences, style preferences, or a change of mind.

Before ordering: Review the product description, size chart, measurements, fit notes, color options, and product images carefully.

Start a Claim

Help us review your request quickly.

Send your request to contact@anuriactivewear.com. Do not return an item before receiving instructions and approval from Anuri Activewear.

Identify Your Order

Your full name
Your order number
The affected item
Your shipping address, when relevant

Describe the Issue

Explain what happened, when the order arrived, and how the product or shipment differs from what you expected or ordered.

Include Supporting Details

Clear photos of the item and issue
Photos of packaging, when relevant
Tracking number for delivery issues
Any other information we request

Email Your Request

Product Problems

Damaged, defective, misprinted or incorrect items.

Report within 30 days of receiving the item

If an item arrives with a production defect, material damage, a printing error, or is materially different from the product or variant ordered, contact us promptly.

Information Required

Your name
Your order number
The affected item
A clear explanation of the issue
Clear photos showing the problem
Photos of packaging when shipping damage is involved

How Approved Claims Are Resolved

When we confirm a production error, fulfillment error, or qualifying product defect, we may provide a replacement, refund, or another remedy appropriate to the issue.

Approved replacements are produced and shipped without an additional product or standard-shipping charge to you.

We may request additional photographs, packaging images, measurements, or other information before approving a claim. Please keep the item and packaging until the review is complete.

Delivery Problems

Lost packages.

Report within 30 days after the estimated delivery date

Information to Include

Your name
Your order number
The complete shipping address
The tracking number, if available
A brief explanation of the delivery issue

Confirmed Transit Loss

If available tracking and carrier information support that the shipment was lost in transit, we will review the claim and may issue a replacement or refund when approved.

Packages Marked Delivered

If tracking shows delivery but you cannot locate the package, first check with household members, neighbors, building staff, secure delivery areas, and the carrier.

Contact us as soon as possible so we can review the available tracking information. A carrier delivery scan does not automatically establish eligibility for a free replacement or refund, but we will consider the facts of the claim and any rights required by applicable law.

Address Responsibility

Incorrect addresses and unclaimed shipments.

Customers are responsible for providing a complete and accurate delivery address and for claiming packages delivered or held by the carrier.

Incorrect or Incomplete Address

If an address is incorrect or incomplete:

The package may be returned to a fulfillment facility.
A new shipping charge may apply for reshipment.
Refunds are generally not provided for customer address errors, except where required by law.

If the package is returned and remains available, we may be able to reship it after receiving the corrected address and applicable reshipment payment.

Unclaimed Shipment

If a carrier returns a package because it was unclaimed, refused, or not collected:

A reshipment fee may apply.
Refunds are generally not provided solely because a shipment was unclaimed.
Returned items may become unavailable for reshipment after 30 days.
Unclaimed items may be donated, recycled, or otherwise disposed of under fulfillment-facility procedures.

Review your recipient name, street address, apartment or unit number, city, state, postal code, email address, and telephone number before submitting the order.

Made-to-Order Limitations

Size, color, fit and change-of-mind requests.

Because products are created specifically for each order, we do not maintain traditional inventory for preference-based returns and exchanges.

Generally Not Eligible

Except where required by law, we do not accept returns, exchanges, or refunds solely because of:

A change of mind
An incorrect size selection
An incorrect color selection
Personal fit or comfort preferences
Style, texture, or color preferences
Failure to review the size chart or product details

Ordering Another Size or Style

If the product received matches the item and variant ordered but you would prefer a different size, color, or style, a new order will generally be required.

Product colors may vary slightly because of screen settings, lighting, fabric characteristics, and differences between production batches. Material differences do not automatically qualify as a defect.

Return Restrictions

Hygiene-sensitive and unauthorized returns.

Hygiene-Sensitive Products

Except for qualifying defects, fulfillment errors, or rights required by law, the following products are not eligible for preference-based returns:

Underwear and intimate apparel
Swimwear
Face coverings
Opened sealed or hygiene-sensitive goods

Item Condition and Authorization

The following may be ineligible for return, replacement, or refund:

Items worn beyond reasonable inspection
Items washed, altered, or intentionally damaged
Items returned without prior authorization
Items sent to an unapproved address
Damage caused by improper use, care, washing, or storage

These restrictions do not remove any mandatory legal remedy available for goods that are defective, damaged, unsafe, misdescribed, or different from what was ordered.

International Orders

Duties, fees and local consumer rights.

Import Charges

International customers may be responsible for customs duties, import taxes, brokerage charges, handling fees, or similar amounts imposed by the destination country or carrier.

These charges are not set or collected by Anuri unless specifically stated at checkout. They are generally non-refundable by Anuri.

Mandatory Local Rights

Customers in certain countries or regions may have statutory cancellation, withdrawal, repair, replacement, or refund rights that cannot be waived by this policy.

Where mandatory local law provides greater protection, those legal rights will apply.

Contact us promptly if you believe a mandatory consumer right applies to your order. We may request information needed to verify the order, location, product condition, and applicable request period.

Return Authorization

Do not send an item back without instructions.

Approved returns are routed to the appropriate fulfillment facility. The correct return location may vary according to the product, production facility, destination, and reason for the return.

Items sent without authorization or to an incorrect address may not be traceable or eligible for:

Processing
Refund
Replacement
Reshipment
Return tracking
Recovery of the item

Always email contact@anuriactivewear.com and wait for return instructions before mailing an item.

Approved Resolutions

Refund and replacement timing.

Timing begins after the claim has been reviewed and approved. Additional review time may be necessary when information or photographs are incomplete.

After Approval

Replacement

Approved replacements are submitted for production. Production and delivery time depend on the product, facility, destination, and carrier.

3–5 Business Days

Refund Submission

We generally submit an approved refund to the original payment method within this period.

Up to 5–10 More Days

Payment Posting

Your bank, card issuer, or payment provider may require additional time to post the refund.

Original shipping charges, import duties, taxes, brokerage fees, and customer reshipment charges are generally non-refundable unless the charge resulted from an approved production or fulfillment error or reimbursement is required by law.

Order Changes

Cancellations and order modifications.

Production may begin shortly after an order is submitted. Contact us immediately if you need to request a change or cancellation.

Before Production Begins

We may be able to update or cancel an order if the request is received before the order enters production.

Changes and cancellations are not guaranteed, even when requested shortly after purchase.

After Production Begins

Once production has started, we may be unable to cancel, edit, redirect, or stop the order.

If the order matches the information submitted at checkout, made-to-order restrictions will generally apply.

Review Before Ordering

Product and style
Size and measurements
Color and design
Quantity
Recipient name
Shipping address
Billing information
Email address
Telephone number

Delivery Timing

Production and shipping delays.

Production and delivery estimates are not guarantees. Delays may result from production volume, product availability, carrier disruptions, weather, holidays, customs processing, address problems, or circumstances outside our reasonable control.

If we determine that an order cannot ship within the period promised at checkout or otherwise communicated to you, we will provide notice, a revised estimated shipping date, and any cancellation or refund options required by applicable law.

Once a package has been transferred to a carrier, delivery estimates may change based on carrier operations and the destination.

We’re here to help make it right.

If your item arrives damaged, defective, misprinted, incorrect, or your package appears to be lost in transit, send us the order details and supporting information. We will review the request and explain the next steps.

Contact Customer Care Shipping Information